Thank you for your interest in HK LERUI LIMITED. This policy outlines all details regarding order processing, shipping, and delivery. Please review this information carefully before completing your purchase.
1. Processing Time
All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and public holidays) after your payment is confirmed.
2. Shipping Destinations
We offer worldwide shipping to most countries and regions.
3. Shipping Options & Estimated Delivery Times
Delivery times are estimates and commence from the date of shipment, not the date of order. These timeframes may vary due to factors beyond our control, such as customs processing, weather, or carrier delays.
Shipping Method
Estimated Delivery Time
Service Area
Tracking
Standard Shipping
15 – 35 Business Days
Worldwide
Yes
Express Shipping
7 – 15 Business Days
Worldwide
Yes
Shipping costs are calculated automatically at checkout based on the product’s weight, dimensions, and your delivery address.
4. Shipping Costs
We do not offer free shipping. All shipping costs are calculated based on the destination and weight of the package. You will see the exact shipping cost for your order during checkout before you make the payment.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your package on the carrier’s website. Please allow 24-48 hours for the tracking information to update after you receive the notification.
6. Customs, Duties, and Import Taxes
Important Notice: All orders are shipped from our warehouse in China.
For all international orders, any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient.
HK LERUI LIMITED is not responsible for these charges and has no control over them. We cannot predict what these fees may be, as they are determined by your local customs authorities.
For more information, please contact your local customs office.
7. Address Accuracy
Please double-check your shipping address before completing your order. HK LERUI LIMITED is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an address error, reshipping will require the customer to pay a new shipping fee.
8. Lost or Stolen Packages
HK LERUI LIMITED is not liable for any packages that are lost or stolen after being marked as “delivered” by the shipping carrier. If you encounter this issue, please first contact your local post office and the shipping carrier for assistance.
9. Contact Us
If you have any questions about your order’s shipping status, please contact us at:
